A Multilingual Restaurant Serving Robot Request Management System
Keywords:
Request Management, Service Robots, Restaurants, Multilingual, Order, CustomerAbstract
The Multilingual Request Management Restaurant Serving Robot was developed as a solution for revolutionizing the restaurant industry by addressing language barriers and improving customer service through the application of advanced robotics and language processing technologies. The implementation phase involved the development of a web-based ordering system that allowed customers to place orders from their tables via a web interface. This system was hosted on an Espressif32 (ESP32) microcontroller, acting as a hotspot. Customers connected to it and placed orders through a web page. The ESP32 served as a web server, processing requests and communicating them to an Arduino mega, which controlled the robot's actions. Performance evaluation included testing the system's accuracy, efficiency, and overall effectiveness in handling multilingual customer requests. Various real-world scenarios were simulated to test the robot's performance in different situations. This included testing for handling customer orders with various language selections, obstacle avoidance during navigation, and successful delivery of food. Users’ feedback was collected to assess performance and identify areas for improvement. The potential impact of this work on the restaurant industry is significant, as it demonstrates the potential for wide acceptance of multilingual restaurant serving robots. The Multilingual Request Management Restaurant Serving Robot can enhance customer experiences, streamline restaurant operations, and promote cultural inclusivity. It represents an innovative solution to language barriers in customer service, contributing to the advancement of robotic technology and its applications in the service sector.
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